Operational diagnostics
Find where the work gets stuck.
When it helps
When recurring exceptions, unclear ownership, or conflicting reports make it hard to know what to fix first.
The work
We review the process, speak with the people doing the work, and assess the information behind it.
Possible deliverables: A current-state process map, issue inventory, and prioritized next steps.
A fit for: Small teams and organizations that need a clearer starting point.